Hello, Mike, I am sending this letter to let you know how pleased we are at Golden County Foods, Inc. with the two machines we purchased from your Company, since installation on February 24, 2004 they have exceeded our expectations, I have had many Brands of VFFS Machines in the past 30 years and none compare to Matrix for ease of maintenance and operation.
As you know, we had a request from our Customer for special packaging (Side Gusset Laminated Bags) the Engineering Department at Matrix was able to design and deliver in a short time frame a Quick Change conversion package for the machines that has worked extremely well, complete change over on the two machines from poly bags to side gusset laminated takes less than a hour.
Our production rates are 24% to 37% above standard rates due to the speed and efficiency of the Machines.
Operational uptime two Year average is 98.7% this includes Teflon jaw seal tape & film changes. Again, I want to thank everyone in your company, Sales, Engineering, Parts, and Technical Support Departments for all you have done for Golden County Foods to help us become a successful Frozen Appetizer Producer at the Moore Road Facility.
Golden County Foods, Inc.