I wanted to take a few moments to write to express my gratitude to Matrix Packaging Machinery for your hard work and your professionalism.
A bit of history: A little over a year ago we purchased a competitive machine based on price. As this was our first packaging machine, we were very concerned with keeping costs down. I am writing to tell you that we made a huge mistake that cost our company many times our initial "savings". The savings were very quickly forgotten due to the amount of lost production incurred. The system was down more than it was working and we never did get the system running satisfactorily. Despite the fact we did not buy the first system from you, you were professional and helpful. You were there when we really needed you and sold us our new system at a fair price.
More importantly, the bagger performed exactly as promised, and we couldn't be happier with our decision. Our only regret was not buying a Matrix in the fist place. Please feel free to use us as a reference should you encounter a similar situation in the field.