The machine is up and running! The main reason for this letter is a thanks for a job well done. As of this afternoon, the machine does everything promised. Randy, our technician is just fabulous. He is innovative, thorough, and one very hard worker. Our staff just loved working with him and he has impressed each of us with his patience, ability to teach and knowledge of machinery. When we were told we were getting a different technician than the one we worked with at the plant, both Cameron and I were very concerned. Needless to say, you sent the perfect person.
Now it is up to Cameron and I to sell out the production capability so we can buy another machine, hopefully a bag-in-bag model. Hope everyone at Matrix is doing well, please pass on our best wishes.