Parts Questions

Meet your Matrix Parts Team

Aftermarket Parts Manager
Chris Scalone
Phone: 262-268-8300 ext 104

Email: chris.scalone@promachbuilt.com

Aftermarket Parts Specialist (Distributor Products)
Jaime Bierman
Phone: 262-268-8300 ext 102

Email: jamie.biermann@promachbuilt.com

Aftermarket Parts Representative
Lori Klandrud
Phone: 262-268-8300 ext 206

Email: lori.klandrud@promachbuilt.com


Aftermarket Parts Frequently Asked Questions

How do I order my parts?

  • We offer several options!
  • Call either 888-628-7491 or 262-268-8300 and talk to one of our aftermarket parts team, they will be happy to order your parts
  • Email our parts team @ Matrix.Parts@ProMachBuilt.com
  • Set up routine parts ordering, designed to save you time and money

Refer to the manual for each machine or reach out to one of our friendly parts team for assistance.

Have your machine serial number handy, this will allow us to accurately research the correct parts or retrofit components.

When can I reach the aftermarket parts team?

  • The parts team is available to answer your questions from 6:00 am – 4:30 pm CST
Can my Matrix machine do “This…”?
  • Talk to one of our friendly aftermarket parts team members and ask for a review of previous purchases. The team will review your machine configuration and let you know all options.
How can I save $$ on parts?
  • Talk to one of our friendly aftermarket parts team members and ask for a review of previous purchases. The team will analyze your purchases and make recommendations for automatic or routine ordering that will save you time and shipping costs.
“I bought a used Matrix VFFS machine, will Matrix supply parts and service?”
  • Absolutely! Matrix supplies parts and service for all Matrix VFFS machines ever built.

Matrix also supports FLtècnics, INVpack, and Toyo Jidoki with parts and service.