Parts & Service

Matrix is committed to providing our customers with superior vertical form fill seal packaging solutions and to fully meeting your needs. To meet these objectives we provide one of the most complete customer service programs available in the industry including the service personnel, parts and training necessary to keep your equipment running at peak efficiency.

In addition to your initial training, our technical staff is always available to answer your questions. And ready to schedule your preventative maintenance or emergency service call when you need help.

Our experienced, dedicated employees will assist you with ordering, technical support, service or training needs to help ensure that your packaging solutions operate as effectively and efficiently as possible.

Need parts? Want a parts inventory program, or just want to have your consumables on hand? Talk with one of our friendly parts team members to learn how we've helped other customers and can develop a plan to save you time and money!

Contact Parts & Service

For assistance, please give us a call at 1-888-628-7491 and follow the prompts.

Matrix Packaging
2395 Dakota Drive
Grafton, WI 53024
United States

Monday - Friday 8:00 am - 5:00 pm

Toll Free:
Fax: 262-268-8301

PMMI Certified Trainer Program

Matrix is proud to offer the PMMI Certified Trainer Program - a recognized designation that ensures the highest standards of quality training are being met and unparalleled value is being given to the customer.

Our certified trainers make a difference by bringing the following to your company:

  • Faster start-up curves
  • Reduced overtime
  • Reduced downtime
  • Improved vendor relationships
  • Reduced service calls
  • Improved turnaround time for repairs
  • Reduced equipment failure
  • Increased safety
  • Reduced raw and packaging material losses
  • Attainment of ongoing high productivity
  • Reduced changeover times
  • Reduced consumer complaints