Service Questions

Meet your Matrix Service Team:

Service Manager
Laro Rowley
Phone: 262-268-8300 ext. 309


Todd Stephens
Phone: 262-268-8300 ext. 322


Service Frequently Asked Questions

How do I schedule service?

Call either 888-628-7491 or 262-268-8300 and talk to our Service Manager (Extension 301) to schedule your service.

Email service requests to Laro Rowley at:

What types of service do you offer?

  • Machine Startup and Training when a new machine is purchased
  • Preventative Maintenance
  • Emergency/Machine Breakdown Service
  • Training programs tailored to your equipment
  • Complete machine rebuilds to "As New" conditions

Can you train my Employees?

Our Field Service Technicians are all PMMI Certified Trainers and can provide the following training at your site for your employees:

  • Maintenance Training
  • Operator Training

Call either 888-628-7491 or 262-268-8300 and talk to our service manager.

If after hours, follow the phone prompts.

Do you offer regular service agreement visits?

Yes, we offer a program to make regularly scheduled visits to your plant. That can be tailored to your facility and industry needs.

Service Agreements are a more economical way of providing needed maintenance and care for the long-term viability of your equipment.
These Agreements are often a smarter and less expensive choice then waiting until your equipment is down and needs more immediate service.