Skip to main content

Employee Spotlight Series- Dedicated Support You Can Count On

When you contact Matrix for parts and service, you’re guaranteed a personal and knowledgeable experience. Our team prides itself on delivering exceptional support—no operators, no outsourcing—just qualified professionals dedicated to solving your needs.

Even if your request isn’t for a Matrix machine, we go the extra mile to find the solution. At Matrix, it’s not just about selling machines; it’s about supporting our customers every step of the way.

That’s the Matrix difference: "We are Matrix.

Additional Videos

Employee Spotlight Series- Matrix is Dedicated to our Customers

In this employee spotlight, meet Barb. Hear from her about our teams dedication across all departments, to provide the best machine and experience possible to our customers.

Employee Spotlight Series- Achieving Quality Through Collaboration

In this employee spotlight, meet Eric. Hear from him about Matrix’s interdepartmental collaboration, and how it allows for more consistent and higher quality products.

Employee Spotlight Series- People Powering Matrix

In this employee spotlight, meet Marc. Hear about his experiences with our team, and how the motivation that comes from our talented and friendly team have helped make Matrix feel like a family.

Employee Spotlight Series- Local Manufacturing and Support

In this employee spotlight, meet Tim. Hear from him about Matrix’s pride in our customer service, and how that is enhanced by being made in the USA.

Employee Spotlight: Putting Customers First

Inside Sales Manager Angie Prange shares how Matrix is dedicated to providing customized packaging solutions to help customers succeed

Employee Spotlight- Matrix and Yamato: A Partnership Built on Trust and Proximity

Devin Morris, Sales Engineer discusses the close collaboration between Matrix and Yamato, ensuring seamless customer testing and trusted solutions

Employee Spotlight: Expanding Our Packaging Capabilities with Pacraft

Kyle Newhauser, Materials Manager, explains how Matrix’s partnership with Pacraft allows us to offer versatile packaging solutions, from vertical form-fill machines to rotary pouch options.

Employee Spotlight: Teamwork in Action

Tom Ullmer, Director of Engineering, shares how collaboration across departments helps Matrix solve challenges and deliver exceptional results.